Refunds & Cancellation Policy
Overview
We allows you to book directly with Jamaica tourist board (JTB) license selected transport supplier on the our website. In addition, We makes the booking process easy by making sure all prices are fixed, by holding your booking on your behalf until after travel, and making available 100% refunds in certain cases.
100% refund guarantee
Because your plans may change, We guarantees a 100% refund on cancellations, with no cancellation fees, on all cancellations received not less than 48 hours before your scheduled pick up time.
Cancellations can be made by sending us an email or telephone.
Booking cancellations
You may cancel your booking at any time prior to your pick-up departure time by sending us an email “Cancel my Booking” or giving us a call. You should notify Us as soon as possible in order to make sure you are eligible for a refund. Refunds are only available if the cancellation is made more than 24 hours before your scheduled pick up time
Your booking is not considered cancelled until We confirms your cancellation. The time of cancellation is considered to be the time We confirms your cancellation request.
Fees and refunds on booking cancellations
You are eligible for a 100% refund on your booking except trans fee 5.4% where applicable, for cancellations 48 hours or more prior to your pick-up arrival/departure time.
You are eligible for a 50% refund on your booking fully paid, for cancellations happens less than 48 hours, but more than 24hrs prior to your pick-up arrival/departure time.
You are not eligible for any refund on your booking for cancellations 24 hours or less prior to your pick-up arrival/departure time.
No charges for delay flight arrival.
MBJ AIRPORT: Inbound and Outbound Airport Transfer or Point-to-Point cancellations with less than 24-hours notice, prior to pick-up, are subject to forfeiture of 50% of total job cost or a minimum of $20.00 per vehicle depending on vehicle type and location.
KINGSTON AIRPORT: Inbound and Outbound Airport Transfer or Point-to-Point cancellations with less than 48-hours notice, prior to pick-up, are subject to forfeiture of 50% of total job cost or a minimum of $50.00 per vehicle depending on vehicle type and location.
Luxury transfers cancellations with less than a 5-day notice, prior to pick-up, are subject to forfeiture of 50% of the total job cost.
Base rates includes toll charges where its not an option to select but does not include event parking fees or gratuity.
Additional Stops are not included in rate provided unless agreed in booking confirmation.
$10 additional charges shall apply to airport arrivals pick up with the exception of lost luggage or Customs / Immigration delays or covid19 procedures that exceed 2.5 hours wait time.
ALL Cruise Port arrivals shall be subject to an additional $25.00 Port Parking /Access fee.
Booking changes
A reservation may only be altered or canceled after consulting with our customer service. Cancellations or changes must be notified to Us minimum twenty-four (24) hours prior to the actual pick-up time. This can be done by e-mail or telephone.
Your booking details are not considered to be changed until We confirms the change. The time of the change is considered to be the time that We confirms the change.
It is recommended that you call Us to make any changes immediately as you need them.
It is usually not possible to make changes to bookings 24 hours or less prior to your pick-up departure time, except at the sole discretion and availability of your transport supplier.
Fees and refunds on booking changes
You are eligible for free changes on booking once we are available, for changes greater than 24 hours prior to your pick-up arrival/departure time, so long as the total cost of your transfer remains the same.
If booking changes result in extra charges in addition to the amount previously paid, you will need to settle the difference with Us in advance.
If booking changes result in lesser charges in addition to the amount previously paid, no partial refund is possible and your fee for the change is equal to the difference between the two charges.
Disputes
If you have some trouble with your transport, your first action should be to immediately contact your transport supplier. Your booking is managed directly by your transport supplier and the sole party who can resolve any dispute is your transport supplier.
In the instance of a dispute, the transport supplier has the final say over whether We can issue a refund on their behalf. If we are not able to offer any other resolution than a refund. If another resolution is sought by either the passenger or the transport supplier, then that party should contact the other party directly.
Liability
Despite your transport supplier’s best intentions, your best intentions, and the capabilities of the website, your travel plans may go awry. Please note We are not responsible for any loss or damages incurred as a result of a transfer or tour transportation booking via The website.
By using our website you agree to the Terms and Conditions which outline this in more detail.
CUSTOMER’S RESPONSIBILITIES
On making the booking, the customer is fully and exclusively responsible for the accuracy of all the information that has to be provided. If it proves to be incorrect, this could lead to the cancellation of the booking. In case of poor service due to client culpability, We will not take any responsibility and will not refund the money.
Further information
For any questions regarding this policy, please contact us.
For any specific questions regarding your transport, please contact Us or your transport supplier where applicable. You can find these details on your booking confirmation.
Further information
For any questions regarding this policy, please contact us.
Last updated
We update this policy from time to time, so please refer to this page regularly. This page was last updated on April/04/2024